Last updated: December 2025
This page explains how we handle delivery, dispatch times, and returns for orders placed through Simply Tablecloths.
Please read it carefully before ordering. For full legal details, see our Terms & Conditions.
Delivery Information
Where We Deliver
We currently deliver to:
- UK Mainland
- Scottish Highlands & Islands
- Isle of Wight
- Northern Ireland
We do not currently deliver outside the UK.
Dispatch Times & Delivery Services
- Orders are normally dispatched within 2–3 working days of receipt.
- Non-stock or made-to-order items are usually delivered within 21 days.
- We use Royal Mail Tracked 48 and reputable courier services with tracking.
- Delivery times exclude weekends and UK public holidays.
- You’ll receive tracking details by email once your order has been dispatched.
Missed Deliveries & Incorrect Details
The delivery information you provide during checkout is used to create your shipping label.
If any part of the address or contact information is incomplete or incorrect, the delivery may fail or be returned to us.
If a courier is unable to deliver after two attempts, the parcel will be returned to us.
You will then be responsible for any redelivery or return charges.
To avoid missed deliveries, please:
- Double-check your address details on your order confirmation.
- Consider using the “Safe Place” option at checkout if appropriate.
Deliveries to Northern Ireland
We can deliver most, but not all, products to Northern Ireland.
- Any duties, taxes, or additional costs payable in Northern Ireland are the sole responsibility of the customer.
- If a Northern Ireland delivery is rejected or returned, the customer is responsible for all shipping and handling charges before a refund is made (including original and return carriage costs).
- Delivery may take slightly longer than UK mainland shipments.
Delays & External Factors
We aim to deliver within the stated timeframes, but occasionally delays occur due to courier issues, weather, strikes, or other factors beyond our control.
We are not liable for delays caused by such circumstances.
Returns Policy
We want you to be happy with your purchase. Please note that our returns policy differs between bespoke and non-bespoke products.
Tablecloths & Table Protectors (Bespoke Items)
All of our tablecloths and protectors are cut to order and considered made-to-measure bespoke items.
Once the cutting or production process has begun, orders cannot be cancelled or refunded, unless:
- The item is faulty, or
- There is an obvious manufacturing defect that we cannot replace.
Minor blemishes or pattern alignment variations may occur during manufacturing and are not considered faults.
For information about sizing, overhang, colours, and designs, please see our Terms & Conditions.
All Other Products (Non-Bespoke Items)
For non-bespoke items, you have the right to cancel your order within 14 days of receiving your goods, in line with the Consumer Contracts Regulations 2013.
To request a return:
- Email us with your order number within 14 days of receipt.
- We’ll provide you with a returns number and a return deadline.
- Goods must be returned unused, unmarked, and in their original packaging.
You are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds will be issued to your original payment method within 14 days of receiving the returned goods.
Goods received after the agreed return period may incur a 30% restocking charge.
Please do not return items without prior written confirmation.
When returning goods, we recommend using a tracked or signed-for service.
Items lost in transit remain your responsibility.
If part of a “free delivery” order is returned and the remaining total falls below the free shipping threshold, the original carriage charge will be deducted from your refund.
Exchanges
We do not offer exchanges for non-bespoke items.
We only replace or exchange items that are faulty or incorrect upon arrival.
Damages, Shortages & Non-Delivery
Please inspect your order upon delivery.
- Any shortages or damage must be reported in writing (email or post) within 3 calendar days of receiving your goods.
- Non-delivery must be reported within 7 calendar days of the invoice date or dispatch notification.
We cannot accept responsibility for issues reported outside these timeframes.
Return Address
All approved returns should be sent to:
Simply Tablecloths
Wells Farm, Unit D
Northaw Road, Cuffley
Hertfordshire
EN6 4RD
Need Help?
If you have any questions about delivery or returns, please contact us.
