Where We Deliver
We deliver to only the following areas:
- UK Mainland
- Scottish Highlands & Islands
- Isle of Wight
- Northern Ireland
Standard & Free Shipping
Goods are normally despatched within 2-3 working days from receipt of order, using a 2-4 working day delivery service.
Orders are despatched by Royal Mail Tracked 48 or courier service.
After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you.
To avoid failed attempts please consider using the ‘Safe Place’ option at the checkout.
Important Note About Your Shipping Details
The delivery details you supply to us through the website are used to create shipping labels. In the event our delivery agent is unable to deliver a consignment due to incomplete or incorrect delivery details the consignment will be returned to us; customers will therefore have to pay additional for additional charges for re delivery. Please check your delivery details on the order confirmation for accuracy to avoid delivery problems.
Deliveries to Northern Ireland
All orders to Northern Ireland are accepted and processed subject to this specific and explicit clause:
We are able to send most, but not all of our products to Northern Ireland.
Any duties, taxes or other costs payable within Northern Ireland are the sole responsibility of the customer.
If a Northern Ireland based customer rejects a delivery and the consignment is returned to us at Simply Tablecloths the customer will bear the responsibility of all shipping and administration charges before a refund is made, this includes the original shipping charges and the return shippings costs along with any handling charges incurred by our delivery agents.
General Delivery Terms
We aim to deliver non stock items within 21 days from date of order.
We deliver goods to the address supplied by the customer. If the customer supplies incomplete or inaccurate delivery details, including contact details that are used to keep you informed of your delivery, any additional failed delivery and re delivery charges must be paid by the customer.
After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed courier delivery attempts please discuss your delivery arrangements with us at time of ordering if you think there maybe problems with a courier delivery.
Tablecloths & Table Protectors
All of our tablecloths and protectors are cut to order and made to measure (bespoke) items and once the conversion process of the stock has started, the order cannot be cancelled and we will not make a refund, unless there is a obvious manufacturing fault or defect that we can not replace.
Please note that due to the manufacturing process of these tablecloths there may be very small blemishes that naturally occur which we do not deem as faulty.
Please read our full terms & conditions to read about sizing, tablecloth overhang, colours and designs.
All Other Products
We will provide a full credit or replacement for unused and unmarked goods that are not to specification / bespoke items. You have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods.
In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us; goods must be returned in a saleable condition with their original packaging. After fourteen days the sale is considered closed and we will not make a refund.
If you decide to cancel your order under the Distance Selling Regulations you must provide written notification to us, within the above mentioned timescale, by letter, fax or email, we will then provide you with a returns number and a date by which the goods must be received by.
Goods received after the given date will be subject to a 30% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a ‘signed for’ carriage service. Items lost in transit back to us are your responsibility.
Carriage will become payable on ‘free delivery orders’, at the prevailing rate of carriage, on orders when a customer returns part of their order if the retained goods fall below our carriage paid spend level. Carriage charges will be deducted from any refund due to the customer.
Shortages / Damages / Non-delivery Of Goods
Complaints regarding shortages in consignments and damage to goods must be notified in writing (post, fax, e-mail) within 3 calendar days from receipt of goods, otherwise we cannot accept responsibility.
Non delivery of goods must be notified in writing to us, by the customer, within 7 calendar days of the invoice date or the date of despatch from us.