Terms & Conditions

Here is the boring stuff… We know you just want to go ahead and get your tablecloth, however we encourage all users of the website to read our terms so there are no confusions or surprises when you receive your product. If you have any questions about the terms and conditions, the goods or the website please contact us.

These are the terms and conditions which apply to your purchase of goods (“goods”) from the Simply Tablecloths web site at www.simplytablecloths.co.uk (the “website”). The company stated in these terms may also be referred to as “we”, “us” and “our”. When we refer to “you” and “your” we mean the user of the website and purchaser of goods.

These terms and conditions form a legally binding contract between you and us. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

Discounts

Customers who fail to use a discount voucher at the time of order cannot retrospectively claim the discount at a later time.

Sizes

All sizes quoted on this website are subject to a plus or minus 3% tolerance. If your size requirement is very specific please discuss your sizes with us first before placing an order.

Colours

Colours displayed on our website are indicative only and may not accurately reflect the actual colour of the item. Where possible we offer a free or low cost sample service, please use this service if colour match is important to you before placing an order. Some of the products displayed on this website have special conditions of sale relating to product returns, please ensure you read and understand the returns the policy of the product before purchasing goods. If you need further information relating to product colour please contact us.

Please note – minor shade variations can occur between dye matches of fabric during manufacturing which means there could be shade variations between a sample cutting and the current production fabric.

Delivery Options and dispatch of goods

Standard & Free Delivery

Goods are normally dispatched within 3 working days from receipt of order. We aim to deliver non stock items within 21 days from date of order. Alternative delivery arrangements by request. Please do not assume goods will be delivered the next day after your order has been placed.  Standard delivery goods are dispatched by Royal Mail or signed for courier service. After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed courier delivery attempts please discuss your delivery arrangements with us at time of ordering.

Returns

We do hope that you will be happy with your order from Simply Tablecloths. Please note that all of our tablecloths are cut to order/made to measure items and once the conversion process of the stock has started the order cannot be cancelled and we will not make a refund, unless there is a obvious manufacturing fault or defect.  Please note that due to the manufacturing process of these tablecloths there may be very small blemishes that naturally occur which we do not deem as faulty. For all other items on our website we will offer a refund if you are not satisfied.

We will provide a full credit or replacement for unused and unmarked goods that are not to specification. You have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us; goods must be returned in a saleable condition with their original packaging. After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order under the Distance Selling Regulations you must provide written notification to us, within the above mentioned timescale, by letter, fax or email, we will then provide you with a returns number and a date by which the goods must be received by. Goods received after the given date will be subject to a 30% re-stocking charge. Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a ‘signed for’ carriage service. Items lost in transit back to us are your responsibility.

Carriage will become payable on ‘free delivery orders’, at the prevailing rate of carriage, on orders when a customer returns part of their order if the retained goods fall below our carriage paid spend level. Carriage charges will be deducted from any refund due to the customer.

Shortages/damages/non delivery of goods

Complaints regarding shortages in consignments and damage to goods must be notified in writing (post, fax, e-mail) within 3 calendar days from receipt of goods, otherwise we cannot accept responsibility. Non delivery of goods must be notified in writing to us, by the customer, within 7 calendar days of the invoice date or the date of despatch from us.

Retention of title

Beneficial title of re-saleable goods remains with the seller until fully paid for.

Overhang

When measuring for tablecloths remember to allow for the drop/overhang. We recommend a smaller drop when using wipe clean products – add 16″ (40cm) to both the length and width of the table top. For protectors we recommend it fit the table top.

Order confirmation

When confirmation of your order is received this is to indicate that we have received your order it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change in price we will always contact you first to ensure the price is acceptable to you.

Jurisdiction

The interpretation, construction, effect and enforce-ability of this agreement shall be governed by English law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.