Last updated: October 2025
These Terms and Conditions govern your purchase of goods (“Goods”) from the Simply Tablecloths website at www.simplytablecloths.co.uk (“Website”), operated by Searchful Ltd, a company registered in England and Wales (Company No. 10989435), with registered office at Abbey Accountants Ltd, Churchgate, Cheshunt, Waltham Cross, England, EN8 9XP.
By placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
Use of this Website is also subject to our Privacy Policy and Cookie Policy.
1. Definitions
- “We”, “Us”, “Our” – refers to Searchful Ltd, trading as Simply Tablecloths.
- “You”, “Your” – means the user of the Website and purchaser of Goods.
- “Goods” – refers to any products sold via our Website.
- “Bespoke Goods” – any item cut to size, made to order, or customised to your requirements.
- “Working Days” – Monday to Friday, excluding public holidays.
- “Contract” – the legal agreement formed when we confirm your order in writing.
2. Pricing & Payment
- All prices on the Website are shown in Pounds Sterling (£).
- VAT is not charged, as Simply Tablecloths is not VAT-registered.
- We reserve the right to change prices at any time before order acceptance.
- Accepted payment methods: Apple Pay, American Express, Mastercard, and Visa, processed securely via Stripe.
- Payment is taken in full at the time of order.
- If a pricing error occurs, we will contact you before dispatch to confirm whether you wish to proceed.
3. Discounts & Promotions
Discounts, vouchers, or promotional offers must be applied at the time of purchase.
We cannot retrospectively apply discounts once an order has been placed.
4. Product Descriptions & Accuracy
- All product descriptions, images, dimensions, and information are provided in good faith but may vary slightly in colour, scale, or finish.
- Colours shown online are indicative only and may differ due to screen settings.
- We offer a free sample service for accurate colour matching.
- Fabric shades may vary slightly between batches due to the manufacturing process.
- A ±3% tolerance applies to all quoted sizes.
- Some designs may not align perfectly with table edges; this is a normal manufacturing variation, not a fault.
5. Measuring & Care Guidance
- All listed sizes are the cut size, not including overhang.
- For wipe-clean fabrics, we recommend adding 40cm (16″) to both table length and width for an ideal drop.
- For table protectors, we recommend a flush fit.
- Always follow care guidance provided on our Website or packaging.
- We do not accept liability for damage caused by incorrect cleaning, cutting, or misuse of Goods.
6. Delivery & Risk of Loss
- Standard orders are usually dispatched within 3 working days of purchase.
- Non-stock or made-to-order items may take up to 21 days.
- Delivery is via Royal Mail or courier.
- After two failed courier delivery attempts, the parcel may be returned to us. You will then be responsible for any return charges, plus, redelivery costs at full price.
- Once Goods are delivered to the provided address, risk and ownership pass to you.
- We are not responsible for delays caused by courier issues, strikes, or circumstances beyond our control.
- Please ensure your delivery address is correct before placing your order.
Redelivery Costs
- If your order was sent via Royal Mail: £6.60
- If your order was sent via courier: £11.40
- Return charges (if applicable) will be charged on top
Deliveries to Northern Ireland
- We can deliver most, but not all, products to Northern Ireland.
- All orders shipped to Northern Ireland are processed and despatched on the basis of Incoterms DAP terms as a bespoke order, this means ‘Delivered At Place’ and orders are non returnable unless faulty.
- Any duties, taxes, or additional charges applicable in Northern Ireland are your responsibility.
- If a parcel is rejected or returned, you will bear all shipping and handling costs before a refund is issued.
7. Returns & Cancellations
We want you to be happy with your purchase. However, please note the following:
Bespoke Goods
- All tablecloths and protectors are cut to order and are considered Bespoke Goods.
- Once cutting or production has begun, orders cannot be cancelled or refunded, unless the item is faulty or not as described.
- Minor blemishes or pattern alignment variations do not constitute faults.
Non-Bespoke Goods
- For non-bespoke items, you may cancel your order within 14 days of receiving your Goods, in line with the Consumer Contracts Regulations 2013.
- You must notify us in writing (email or letter) within this timeframe.
- Returned items must be unused, unmarked, and in their original packaging.
- You are responsible for the cost of return postage.
- Refunds will be processed within 14 days of receiving returned Goods.
- Goods received after the agreed return period may be subject to a 30% restocking charge.
Damaged or Missing Goods
- Any shortages, damage, or non-delivery must be reported in writing within 3 calendar days of receipt.
- Non-delivery must be reported within 7 calendar days of the invoice or dispatch date.
8. Right to Refuse or Cancel Orders
We reserve the right to refuse, cancel, or refund any order prior to dispatch if:
- The product is unavailable or discontinued.
- A pricing or typographical error occurs.
- There are payment or security concerns.
If an order is cancelled, any payment made will be refunded in full.
9. Liability
- Our total liability for any claim arising from the purchase or use of our Goods is limited to the price you paid for those Goods.
- We are not liable for indirect, incidental, or consequential losses, including loss of profit, goodwill, or data.
- Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded under English law.
10. Privacy & Cookies
Your use of this Website is also governed by our separate Privacy Policy and Cookie Policy, which explain how we collect, store, and use personal information.
11. Communication & Electronic Correspondence
By ordering from us, you agree that we may contact you by email for order updates, confirmations, and invoices.
We will use the contact details provided during checkout for all correspondence related to your order.
12. Force Majeure
We are not responsible for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, including natural disasters, strikes, courier delays, or supply disruptions.
13. Intellectual Property
All images, text, designs, and content on this Website are the property of Searchful Ltd or its licensors.
You may not reproduce, copy, or distribute any material from our Website without our written permission.
14. Errors, Omissions & Website Accuracy
While we make every effort to ensure the accuracy of all information, errors or omissions may occasionally occur.
We reserve the right to correct any error or update product information without notice.
15. Complaints & Customer Service
If you have any concerns or complaints, please contact us:
Email: Visit contact page
Post: Simply Tablecloths, Wells Farm Unit D, Cuffley, Hertfordshire, EN6 4RD
We aim to respond to all customer service enquiries within 2 working days.
16. Retention of Title
All Goods remain our property until full payment has been received.
17. Jurisdiction
These Terms and any dispute arising out of them (including non-contractual matters) are governed by the laws of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
